We’ve all seen the ads promoting deals like “50% your first order + free shipping,” and many of us have clicked through out of curiosity — hoping the offer was legitimate. Once on the site, it’s kind of hard to ignore the trendy and fun athletic apparel, and even harder to avoid stockpiling it into your cart.
Co-founded by Kate Hudson, Fabletics appears to have all the makings of a trustworthy shop for purchasing your new workout clothes, but regardless of appearances, it’s always good to read the fine print.
Luckily, we’ve done the research for you. Don’t worry, we’ll spoil it now by saying that Fabletics is definitely a legitimate, secure source for doing your shopping, and it’s also a trustworthy company.
But, there are some things you should know before you make your first purchase so you don’t sign up for something you don’t want or can’t afford.
1. How Fabletics works.
It is possible to purchase items individually and only once, but Fabletics is founded mainly on continued brand loyalty via two different membership programs. For anyone wishing to make a purchase, it is necessary to become a general member, and after your first purchase you are eligible to enroll in the VIP program.
The distinction is mainly in the memberships, and knowing the difference between both the VIP and the general membership options is essential for a positive Fabletics shopping experience.
2. General membership.
A general membership is free and relatively harmless. One of the goals of Fabletics is to make your shopping experience individualized to fit your specific needs, and a membership allows you access to this individualization.
You begin by taking a short quiz to assess your workout style, lifestyle and preferred style of clothes, and then you will be directed to a list of personalized, stylist-picked selections to browse. If you decide you’d like to make a purchase, then you can do so either from these pre-selected products or others on the site, but there is no obligation to do so.
3. General membership fine print.
After you’re a general member you’ll begin to receive to monthly suggestions based on your personal preferences sent to your email account. This isn’t really a catch as much as it is just an added email in your inbox, which can be annoying for those only wishing to make one-time or infrequent purchases.
Again, there are no obligations to buy anything, and the membership and subscription are free. You can also always cancel your email subscriptions and even your membership at any time by clicking the “opt out” link at the bottom of the emails.
4. VIP membership.
Because Fabletics products are high quality and picked for your specific needs, gear tends to be a bit pricier. So, Fabletics encouragse even further loyalty by offering many perks of becoming VIP. Enrolling in the VIP membership program will grant you the same personalized style options for purchase, with an added discount of 40% off the regular marked prices.
Outfits start around $49.95 with the VIP membership, which is quite a bit of savings in comparison to the $80.00-$100.00 price range on the general site.
5. VIP membership fine print.
The catch is this: you will be charged if you don’t make a purchase or opt out of the month. With each month’s new selection of outfits, you have between the 1st and the 5th to buy an outfit. If you’re not interested in the products for a particular month, you can simply opt out by the 5th of the month and not be charged anything.
You are allowed to opt out for as many months as you want, free of charge. If you don’t purchase anything and also don’t choose to opt out, your account will be charged with a $49.95 credit for you to use for future purchases.
If you like an outfit or product and decide to buy it, you can also do so with no limit or maximum spending allowance. Your VIP membership can be canceled at any time by calling 1-844-Fabletics (1-844-322-5384).
6. The deals are for VIP members only.
If you see one of those “50% off” or “$24.99 for your first order” deals, make sure to double check if they’re only available after signing up for the VIP membership. More often than not, this is the case. Although there are often awesome discounts available for non-VIP and VIP members alike, the main promotional deals tend to be reserved for VIP.
7. Rewards program.
For every dollar spent — for non-VIP as well as VIP members — you will begin to accrue rewards points. You can earn 2 points for every $1 spent on a Fabletics purchase, and you can save up your points to redeem them for future purchases and Fabletics swag. To keep track of your points just click on the My Rewards tab in the drop down menu under My Account.
8. Returns and exchanges are (essentially) free.
For residents of the US and Canada, returns and exchanges are available — unless you purchased a special discounted item that is no longer available. Fabletics will take back an unworn item with the tags still attached for up to 30 days after the date of shipment.
The options for your return are: exchange for store credit, exchange for another item or return completely. The exchange options are free of charge, but the return option will cost you a $5.95 restocking fee. If you decide you don’t want the items after you’ve made a purchase, you can avoid the hassle and potential fees of returning if you make changes to your order on your account before it has shipped, with no fee attached.
To return or exchange, simply print out your free return label and return packing slip which can be found on the Order History page under My Account. You can check out all the information about shipping and returns here.
9. What we’ve learned.
Not only does Fabletics look like an awesome site for purchasing your next high-quality athletic apparel, it actually is! You just have to be aware of what you want to get out of your relationship with the company, and only sign up for what you’re interested in.
For one-time or infrequent buying customers, the VIP membership would just be a hassle. Although you could opt out from month to month, it might get tedious to do so, and the general membership might be a better bet. For those customers wishing to have a more consistent purchasing plan, the VIP membership is a good option.
Like any company you decide to buy from online, especially those that have memberships or subscriptions you must sign up for, it’s important to read the fine print. Luckily, Fabletics is quite user friendly and has many forgiving policies that make it easy to undo or stop all activity on your account.
Happy (and smart) shopping!