Is Shoes.com Legit? Reviews, Coupon Codes & Return Policy

Founded as a competitor to Zappos in Boston during 1999, Shoes.com is one of the oldest footwear retailers still operating online.

The website was sold by Brown Shoe Company to Hardy Capital Portfolio in 2014. The headquarter was moved to Vancouver, Canada, but the company announced it was exiting the shoe business in January 2017.

Shoes.com employees at the company's new headquarter in BostonShoes.com employees at the company’s new headquarter in Boston

Following its shut-down, Wal-Mart paid $9 million for the Shoes.com web address and merged the website with Shoebuy.com. The company is now officially owned by Jet.com, which is part of The Walmart US eCommerce division.

It is no longer a Canadian company, and the headquarter has moved back to Boston, Massachusetts.

1. Is Shoes.com a Safe Website?

Yes, most definitely. Wal-Mart does not want Amazon to dominate the footwear market. The American multinational retail corporation is investing a lot of money in Shoes.com to take on competitors like Nordstrom and Zappos.

Shoes.com is a legit website owned by Wal-MartShoes.com is a legit website owned by Wal-Mart

2. Is Shoes.com Still in Business?

Yes. While the company went out of business for a short period following the bankruptcy in 2017, the website opened again after a few months.

Wal-Mart is continuing to invest in apparel and footwear e-commerce in a series of moves orchestrated by Marc Lore, president and Chief Executive Officer of Walmart eCommerce U.S.

3. Does Shoes.com Offer Coupons and Promo Codes

Yes, the company helpfully publishes the best coupons and promo codes on its website.

Please note that coupons can not be used on the following brands: Ahnu, Alegria, Ariat, ASICS, Birkenstock, Blundstone, Born, Brooks, Columbia, Dansko, Earth, Earthies, Florsheim, Giesswein, Johnston & Murphy, Kalso Earth Shoe, Minnetonka, Naot, Saucony, Softspots, SOREL, Stride Rite, Taos, Teva, Teva Kids, The North Face, UGG, Under Armour, Sam Edelman, Haflinger, ECCO, Vionic, Frye, and Olukai

4. What Is the Shoes.com Returns Policy?

Shoes must be sent back within 60 days from the purchase date. During the Christmas shopping season (November 1 – January 1), you may return within 90 days. Returned products should be unworn and include all original tags.

While exchanges are free, there’s a $6.95 restocking fee per item. You can read the entire returns policy at Shoes.com.

Compared to Zappos and Nordstrom, the company still has relatively negative reviews. While prices are generally competitive, they still have some work to do with regard to customer service.

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Filed Under: Shoes Buying Guide

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