Is Shoes.com Legit? Reviews, Coupon Codes & Return Policy

Please subscribe to our newsletter to receive updates from Your Next Shoes. This post may contain affiliate links. Please see our disclosure for more details.

Founded as a competitor to Zappos in Boston in 1999, Shoes.com is one of the oldest footwear retailers still operating online.

The website was sold by Brown Shoe Company to Hardy Capital Portfolio in 2014. The headquarter was moved to Vancouver, Canada, but the company announced it was exiting the shoe business in January 2017.

Shoes.com employees at the company's new headquarter in BostonShoes.com employees at the company’s new headquarter in Boston

Following its shut-down, Walmart paid $9 million for the Shoes.com web address and merged the website with Shoebuy.com. The company became a subsidiary of Jet.com, which is part of The Walmart US eCommerce division.

No longer a Canadian company, the headquarter of Shoes.com moved back to Boston, Massachusetts.

Who is Shoes.com owned by?

In August 2020, Walmost sold Shoes.com to affiliates of private equity firm CriticalPoint Capital, which also owns footwear retailer JackRabbit and athletic chain Olympia Sports.

“CriticalPoint Capital is the ideal partner to help us achieve our next phase of growth including optimizing product assortment, delivering a best-in-class footwear shopping experience, while also leveraging operational capabilities and strategies,” said John Foristall, President & CEO of Shoes.com.

“CPC has extensive knowledge and experience in the footwear industry, including an understanding of our key brands and how these brand relationships have been the cornerstone of this business for over 20 years. CPC also has a strong track record of giving companies the advice and backing they need to succeed as standalone businesses.”

1. Is Shoes.com a Safe Website?

Yes, most definitely. Walmart does not want Amazon to dominate the footwear market and will continue to work with Shoes.com.

The American multinational retail corporation invested a lot of money in Shoes.com to take on competitors like Nordstrom and Zappos.

Shoes.com is a legit website owned by Wal-MartShoes.com is a legit website owned by Wal-Mart

2. Is Shoes.com Still in Business?

Yes. While the company went out of business for a short period following the bankruptcy in 2017, the website opened again after a few months.

3. Does Shoes.com Offer Coupons and Promo Codes

Yes, the company helpfully publishes the best coupons and promo codes on its website.

Please note that coupons can not be used on the following brands: Ahnu, Alegria, Ariat, ASICS, Birkenstock, Blundstone, Born, Brooks, Columbia, Dansko, Earth, Earthies, Florsheim, Giesswein, Johnston & Murphy, Kalso Earth Shoe, Minnetonka, Naot, Saucony, Softspots, SOREL, Stride Rite, Taos, Teva, Teva Kids, The North Face, UGG, Under Armour, Sam Edelman, Haflinger, ECCO, Vionic, Frye, and Olukai

4. What Is the Shoes.com Returns Policy?

Shoes must be sent back within 60 days from the purchase date. During the Christmas shopping season (November 1 – January 1), you may return within 90 days. Returned products should be unworn and include all original tags.

While exchanges are free, there’s a $6.95 restocking fee per item. You can read the entire returns policy at Shoes.com.

Compared to Zappos and Nordstrom, the company still has relatively negative reviews. While prices are generally competitive, they still have some work to do with regard to customer service.

DO YOU LOVE SHOES? Win free shoes, organize your shoe closet, see the latest styles + more

Filed Under: Shoes Buying Guide

Curr Cat
© Copyright Your Next Shoes 2010 - 2021 | Back to Top